“The 5 Pillars of Direct Care Job Quality" by PHI National
The 5 Pillars include quality training, fair compensation, quality supervision and support, respect and recognition, and real opportunity.
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Direct Care Worker Training Reduces Turnover Costs and Can Increase Wages:
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In 2018, the median turnover rate among Home Care Aides and Personal Care Aides was 82%; a 15% increase from 2017.(1)
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Turnover costs about $2,600 per caregiver; an average of $171,600 per agency per year.(2)
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Training increases job satisfaction which decreases turnover.(3) Training also decreases costly client outcomes like falls and emergency department visits.(4)
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Contact us at impart@msu.edu to learn more about IMPART Alliance training programs for DCWs, Trainers, and Supervisors.
Contact us at impart@msu.edu to learn more about IMPART Alliance training programs for DCWs, Trainers, and Supervisors
References:
- Holly, R. (2019). Home care industry turnover reaches all-time high of 82%. Home Health Care News. Retrieved from https://homehealthcarenews.com/2019/05/home-care-industry-turnover-reaches-all-time-high-of-82/ 2Kempton, M. (2018) How much is caregiver turnover really costing our business? Home Care Pulse. Retrieved from https://www.homecarepulse.com/articles/much-caregiver-turnover-really-costing-business/
- Luz, C. C., Hanson, K. V., Hao, Y., & Spurgeon, E. (2018). Improving Patient Experiences and Outcomes Through Personal Care Aide Training. Journal of patient experience, 5(1), 56–62. doi:10.1177/2374373517724349